Last modified: April 09, 2021
Effective date: April 20, 2021
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
- [[INSERT DESCRIPTIONS OF OTHER TYPES OF TRACKING TECHNOLOGIES USED]]
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information”.
[[INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]]
How do we use your personal information?
The cookies used on our site are categorized as follows:
Strictly Necessary cookies let you move around the website and use essential features like secure areas and shopping baskets. Without these cookies, services you have asked for cannot be provided. Please note that these cookies do not gather any information about you that could be used for marketing or remembering where you've been on the internet.
We use these Strictly Necessary cookies to:
Remember selections you've made or information you've entered on forms when you navigate to different pages during a web browser session;
Identify you as being logged in to our website;
Make sure you connect to the right service on our website when we make any changes to the way the website works;
Remember selections you've made that allow us to deliver you the correct content, such as your language and region preferences.
Route users to specific applications of a service or specific servers.
Performance cookies collect information about how you use our website (e.g., which pages you visit and if you experience any errors). These cookies do not collect any information that could identify you and are only used to help us improve how our website works, understand what interests our users, and measure how effective our advertising is.
We use Performance cookies for:
Web Analytics: To provide statistics on how our website is used;
Ad Response Rates: To see how effective our advertisements are, including those pointing to our sites;
Affiliate Tracking: To provide feedback to partners that one of our visitors also visited their website. This can include details of any products purchased;
Error Management: To help us improve the website by measuring any errors that occur;
Functionality cookies are used to provide services or to remember settings to improve your visit.
We use Functionality cookies to:
Remember settings you've applied, such as layout, text size, preferences, and colors;
Remember if we've already asked you if you want to fill in a survey;
Show you when you're logged in to the website.
Targeting cookies are linked to services provided by third parties, such as 'Like' buttons and 'Share' buttons. Third parties provide these services in return for recognizing that you have visited our website.
We use Targeting cookies to:
Link to social networks like Facebook, who may subsequently use information about your visit to target advertising to you on other websites;
Provide advertising agencies with information on your visit so that they can present you with advertisements in which you may be interested.
If you have questions about this Policy, please contact [email protected].
Cookies are small text files that can be used by websites to make a user's experience more efficient.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.
This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
You can at any time change or withdraw your consent from the Cookie Declaration on our website.
Your consent applies to the following domains: www.ebikecore.com
Use of Information Collected by UsWe use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- [[INSERT OTHER USES OF ORDER INFORMATION]]
[[INSERT OTHER USES OF DEVICE INFORMATION, INCLUDING: ADVERTISING/RETARGETING]]
Disclosure of Collected Information to Third PartiesWe share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Xshoppy to power our online store--you can read more about how Xshoppy uses your Personal Information here: https://www.xshoppy.com/privacy-policy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
- [[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED]]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Links to Other SitesIt is important to note that this site might contain links to other sites, and that those sites may not follow the same privacy policies as Us. For instance, if you clicked on an advertisement on Store, this might take you away from this site and to an entirely different site. This includes links to advertisers, bicycle dealers, content providers, and business partners, who may use Our name and/or logos as a result of a co-branding or other agreement. These sites may send their own cookies to you, and may collect data and make uses of it that We would not. We do not control these sites or use, or bear any responsibility or liability for them.
We observe reasonable procedures to prevent unauthorised access to, and the misuse of, Personal Data.
We use appropriate business systems and procedures to protect and safeguard the Personal Data you give us. We also use security procedures and technical and physical restrictions for accessing and using the Personal Data on our servers. Only authorized personnel are permitted to access Personal Data in the course of their work.
How long do we store your Personal Data?
Information and Pricing
The prices in this website are MSRP, are intended only as a guide, and are subject to change without notice. The prices that are displayed in the shopping cart are available only through ebikecore.com. From time to time, sale or closeout pricing may also appear on the website; sale and closeout pricing are only available through ebikecore.com.
All photos, illustrations, colors, average weights, and specifications contained in this website are based on the production information at the time of publication. Trek reserves the right to make changes at any time, without notice, in colors, weights, materials, equipment, specifications, and models. Any variations in colors shown may be due to the reproductive variations of the displaying process. Photos may include equipment not available in all markets. Some models may be shown with optional equipment. All product is subject to availability. E-bike and light power, ratings, and ranges are conditioned maximums and will decrease over the lifetime of the product.
We’re here to help and can answer any questions you may have.
- Email: [email protected]
- Office Address: Factory of Haotou Villagers' Group, Chenjiang Cheng, Zhongkai Hi-Tech Zone, Huizhou City, Guangdong Province, China, 516006
- Live Chat (Facebook Messager): Monday – Saturday from 9AM to 18PM (CEST)